Privacy Policy and Terms & Conditions

Privacy Policy

Rainbow Relaxation takes the privacy of its clients seriously. We are committed to safeguarding the privacy of our clients while providing a personalised and valuable service. This Privacy Policy statement explains the data processing practices of Rainbow Relaxation. If you have any requests concerning your personal information or any queries with regard to these practices please contact our Privacy Officer by e-mail.

Our site contains links to third party sites which are not subject to this privacy policy. We recommend that you read the privacy policy of any such sites that you visit.


Information Collected

Personal information is collected by Rainbow Relaxation for and on behalf of Rainbow Relaxation only.

We collect personally identifiable information about you (your "Data") through:

the use of enquiry and registration forms

when you purchase any of our products or services

the provision of your details to us either online or offline

The elements of your Data that we collect may include:

Name

Home address and phone number

Mobile telephone number

E-mail address

Health details

Payment details such as credit card information

If you are a subscriber we may also collect information regarding your use of the service.

Use and Disclosure of Personal Information

We use your Data for purposes which may include:

Conducting market research surveys

Running competitions

Providing you with information about products and services we offer (if you agree to receive such information)

If you wish to receive information about Rainbow Relaxation products or services, please indicate your preferences using the consent boxes when providing us with your Data. 


Use of Cookies and Other Tracking Devices

We use cookies to help personalise your use of our sites. A cookie is a small piece of information which is sent to your computer's hard drive by the web server so that the website can remember who you are. This information may include information relating to your use of our sites, information about your computer such as the computer's IP address and browser type, demographic data and, if you arrived at our site via a link from third party site, the URL of the linking page. If you are a registered user or subscriber this may include your name and email address , which may be transferred to data processors for registered user or subscriber verification purposes. We use information from cookies for purposes which may include:

Identifying returning users, registrants and subscribers and to allow subscribers to be presented with a personalised version of the site

Eliminating the need for returning users to re-enter their login details

Enabling you to move more easily around our site

Tracking your use of our site to better develop our sites in accordance with your requirements

Building up a demographic profile

You can delete cookies from your hard drive at any time however this will mean that any settings such as your stored username and password will have to be reset. You can set your internet browser so that it will not allow cookies to be stored on your computer. This may reduce functionality of the site, prevent access to subscriber-only areas of the site and mean that certain features or content will not be available to you.

Rainbow Relaxation use web analytics services through either Webstats, WebTrends or Google Analytics, provided by Google, Inc. WebTrends and Google Analytics uses cookies to help us to analyse how users use Rainbow Relaxation sites. The information generated by the cookie about your use of our sites (including your IP address) will be transmitted to and stored on servers in the United States. They will use this information for the purpose of evaluating your use of our sites, compiling reports on website activity for us and providing other services relating to website activity and internet usage. They may also transfer this information to third parties where required to do so by law, or where such third parties process the information on their behalf. They will not associate your IP address with any other data held by Webstats, WebTrends or Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of Rainbow Relaxation sites. By using this website, you consent to the processing of data about you by Webstats, WebTrends and Google in the manner and for the purposes set

out above.


Security Policy

Rainbow Relaxation have appropriate measures in place to ensure that our users' Data is protected against unauthorised access or use, alteration, unlawful or accidental destruction and accidental loss. User Data may be transferred outside the Rainbow Relaxation to data processors such as fulfillment houses but they will act only on our instructions to provide the services required.


Transfer of Data

The Internet is a global environment. Using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing the Rainbow Relaxation Sites and communicating electronically with us you acknowledge and agree to our processing of personal data in this way. By agreeing to our transfer of your Data to third party organisations for them to send you details of products and services offered (as detailed above) you are deemed to provide your consent to any transfer of your Data to organisations based outside the European Economic Area.


User Access and Control of Data

If you wish to amend any of the Data which we hold about you, or update your marketing preferences, please contact us. Calls made to these numbers may be recorded for training and quality control purposes. In accordance with GDPR  you may request a copy of the personal information we hold about you by contacting the Privacy Officer by e-mail. We may charge the statutory allowable fee for provision of this information.


Children Under 14

We do not intentionally collect any information on children under 14 years of age (unless they are clients, in which case consultations are needed to be kept on file for 7 years to remain compliant with our insurance). We will undertake to delete any details of such users where a parent or guardian has notified us that any such details have been obtained.


Changes to this Policy

This policy is effective December 2011. From time to time we may make changes to this privacy policy statement to reflect any changes to our privacy practices in accordance with changes to legislation, best practice or website enhancements.


Terms & Conditions


Please note when booking your appointments online that we do payment card capture. 

You may change your appointment up to 48hrs prior.

Appointments cancelled (or rescheduled) between 24 & 48hrs of your appointment will be subject to a 50% charge of the appointment booked.

Missed appointments, and appointments cancelled or rescheduled with less than 24hrs notice will be charged in full.

For appointments booked with gift vouchers, the voucher will be forfeit.

* This does NOT include Covid symptoms. If you have/develop symptoms, or are identified as a close contact, OR have had a last-minute vaccine appointment WITHIN THE 48hrs, and need to isolate, cancellation charges will be waived.

If you already knew of this before the 48hrs but did not contact us, the charges still stand.

 

 This will be charged to the card used to secure your booking. 


*if there are extenuating circumstances, or you have been asked orto reschedule by us in lieu of the covid screening questionnaires, then there may not be a charge.

If using a gift voucher, the cost of the treatment will be deducted from the voucher in full. You may be subject to a further charge if the voucher does not cover the entire cost of the treatment booked.


For online initial consultation appointments that are missed, you will be subject to a £20 charge against this time. Please note that the consultation MUST be completed prior to the initial hands on appointment. 


All Cancelled, Rescheduled, No Show, and Late Arrival bookings will be monitored. If this occurs on a regular basis then we reserve the right to refuse any future bookings and remove you from our database. 


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